Your privacy matters to us. This Privacy Policy explains exactly what personal information goperya collects, how we use it, who we share it with, and how we keep it safe — all in plain language, built around Philippine data protection standards.
This Privacy Policy applies to all users of the goperya platform, including visitors, registered members, and anyone who contacts us through any channel. It covers how we handle personal data collected through our website, mobile experience, and any related services. We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC) of the Philippines. By using our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of the platform and contact us to request account closure.
When you register on goperya, we collect personal information including your full legal name, date of birth, mobile number, and a valid government-issued ID for identity verification purposes. During normal use of the platform, we also collect transactional data such as deposit and withdrawal records, game activity logs, and session timestamps. Technical data —including your IP address, device type, browser version, and operating system — is automatically collected to help us maintain platform security and improve performance. We may also collect location data at the city or region level to comply with Philippine gaming regulations and to verify that you are accessing the platform from an eligible location. All information collected is limited to what is genuinely necessary for the operation of our services.
The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals, and verify your identity in line with anti-money laundering (AML) requirements applicable in the Philippines. We also use your information to deliver customer support, investigate disputes, and send you service-related communications such as account confirmations and security alerts. Where you have opted in, we may send promotional messages about bonuses and new features available on the platform. We analyse aggregated, anonymised usage data to improve our games, interface, and overall player experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
goperya does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly under data processing agreements that bind them to confidentiality and security obligations. We may also disclose information to regulatory authorities, law enforcement agencies, or the NPC when required by Philippine law or a valid legal order. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified in advance. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive account credentials are stored using one-way hashing algorithms and are never stored in plain text. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with data access undergo regular privacy and security training. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and the NPC within the timeframes required by Philippine law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including AML record-keeping requirements. Transaction records are typically retained for a minimum of five years following the date of the transaction, in line with regulatory obligations. If you request account closure, we will deactivate your account promptly and delete or anonymise personal data that is no longer required for legal or regulatory purposes. Certain data may be retained in anonymised form for statistical and analytical purposes after your account is closed. You may request information about the specific retention periods applicable to your data by contacting us through the details provided in our FAQ.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is processed, and to access a copy of the data we hold about you at any time. You also have the right to correct inaccurate or incomplete information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected, subject to legal retention requirements. You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request without delay. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please refer to our FAQ page for guidance on how to submit a request.
Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with our interface. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements are needed, and these are collected in aggregated, anonymised form. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across unrelated websites. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.
goperya is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21, which is the minimum legal age for online gaming participation in the Philippines. During registration, we require date-of-birth verification and government-issued ID submission to confirm that all users meet this age requirement. If we discover that a minor has registered on the platform, we will immediately suspend the account, void any transactions, and delete the associated personal data. Parents or guardians who believe a minor may have registered should contact us immediately through the details available on our FAQ page.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via their registered contact details. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your information. If you have questions about any update, our FAQ page is the best starting point for quick answers.
For questions about this Privacy Policy or to exercise your data rights, visit our FAQ page. You may also review our Terms and Conditions and Responsible Gaming pages for related information.
Now that you know how we protect your data, join thousands of Filipino players on goperya — mobile-first, secure, and built for you.